Hi Richard,
You say 'Subscription Renewed No Problem' - but from previous posts back in December on another thread you were obviously having issues trying to renew your subscription and stated that you did not receive the expected email containing the new licence key. I advised you at the time to get in touch with Ashley at '
support@pilotaware.com', and to let us know on here if/when that issue was resolved, but I hadn't see any response to that request - other than the comment 'Subscription renewed no problem.' above.
Are you now
confirming that you did this and received your new Licence Key, and that the NEW Key was entered
AND SAVED in the PAW Configure screen - and resulted in a confirmation of the new (2025) expiry date being displayed on the Home and Configure Screens BEFORE you attempted to update to the most recent software version via the iPhone App. (If so that might point us to an issue with the subsequent update via the iOS Updater App).
You now say that after updating... 'by the iPhone app to the current software version, I can see the PilotAware on iPad and set to WiFi no problem, but couldn't log into the setup page 192.168.1.1.' Can you confirm that you mean you were seeing your PilotAware WiFi Hotspot on the WiFi list on your iPad and connecting your iPad to it, but couldn't then connect to 192.168.1.21 in your browser? If so, were you getting a 'WiFi Lock' confirmed by a blue 'tick' at the left hand side of the Hotspot Name on your iPad WiFi Screen?
When you typed in 192.168.1.1 in your URL bar, did your browser add anything else - like http:// or Config or anything similar? iOS devices often do this as the software is trying to access a source with internet access. If it
was doing this it will NOT connect to PAW unless you first delete your browsing history and reboot the tablet.
You go on to say... 'So full card format new install [was] completed - red and green flashing no problem.' First question - how did you reformat the card? You need to do a 'Full Overwrite' reformat with size adjustment 'On' using SDFormatter. A simple reformat using for example a windows tool won't ddo the job. Next - Unfortunately you don't indicate
which red and green - there are TWO pairs of LEDs in Rosetta - one pair on the main board under the P3i antenna connection (only visible with care through the slots in the side of the unit at the antenna end), which indicate the power and disc status. Of these, the 'Power LED' should show a
constant steady red and the immediately adjacent 'Disc LED' should show briefly steady then intermittent green during the software unpacking and boot sequence (which from a brand new install can take up to 20 minutes) and then go out. Any power interruption during this initial partitioning and unpacking sequence after a full reinstall is likely to corrupt the card. A second set of two LEDs towards the opposite end near the 3.5mm audio jack socket will then flash in a sequence of red / green to show if and when the various Bridge functions become active, eventually settling as a single solid green unless any of the functions subsequently drop out.
The fact that you say that you are seeing your PilotAware WiFi on your iPad WiFi list after boot-up, should indicate that your Rosetta is booting properly and that the WiFi is transmitting its hotspot, but check that it is YOUR PilotAware WiFi that you are seeing (especially if at the airfield). With a new or reinstall, it will display as 'PilotAware' plus the 12 digit MAC address of your Rosetta (beginning B827EB... which you can check against the label on the end case of the unit). As Steve has advised, however, the best way to determine if the unit is booting correctly is to temporarily connect it to a monitor (or TV) via an HDMI cable and observe the progress of the software during the boot sequence. If working correctly, from first power-up of a new install, you should see the unit partitioning the hard disk and unpacking the software - which takes 10 to 15 minutes, then a rainbow flash screen, followed by a long series of text lines scrolling down the screen, with several pauses as the system configures itself and the various individual functions are activated, but NO FAILURE MESSAGES - and ending with a 'login' prompt. If the unit has already 'unpacked' you should just get the rainbow screen and software sequence to the 'login' prompt. You
don't actually 'log in', but reaching this point without failure messages indicates that the boot sequence has completed properly and the unit should now have produced its MAC-based WiFi Hotspot and started the various bridge functions - though some of these may flash red until a full GPS lock has been established, which may not occur indoors. As long as you are seeing YOUR PilotAware WiFi Hotspot on your tablet, phone or laptop WiFi list, that indicates that the boot sequence has completed and you should now be able to connect one (or multiple) devices to the unit. Can you confirm that you are reaching this point please.
If this is the case, and you are still struggling to get your device to connect, can you try connecting with another device (apple, android, windows or Mac and let me know what happens. If this works, try telling your original device to 'Forget' the PAW WiFi, then
delete your search history from the device and try a fresh reboot of the device.
Sounds obvious, but you also need to make sure that your device WiFi is turned on
and active (i.e. NOT for example on Airplane Mode). On iOS devices, this is usually checked by swiping down from the top right hand corner of the device Home Screen. Newer iOS (and Android devices now also actively try to prevent connection to devices which they see as 'potentially insecure', which can require special permission to be allowed. I will go into this further if it arises.
Please let me know how you get on with the above and whether or not it helps. Sorry it's a bit complicated, but this will help narrow down the options
Best Regards
Peter
