Not Received new license key

[Richard]

Hi Admin
     I have renewed my license today via the email link received. When I have renewed before I have received the new key instantly. Not this time…., no key received but payed for. Can you help?

[exfirepro]

Hi Richard,

I suggest get in touch with Ashley via email - support@pilotaware.com or you can find the support contact number via the 'Contact Us' Tab on https://www.pilotaware.com/knowledge-base

He should be able to sort it out for you.

Best Regards

Peter

[grahambaker]

Have you tried retrieving your licence key from here?:

https://pilotaware.lode.co.uk/renew.php

[exfirepro]

Good point Graham,

Worth trying, though if there has been a glitch in the licence issue procedure that won't produce a positive response. Unfortunately, I can't access the licensing servers - or check the licence key retrieval system without Richards personal details, which is why I referred him to Ash, who can.

Richard, - just a thought. I take it you have checked your email system 'spam' folder, just in case the renewal email has ended up in there?

Please let us know when this is resolved.

Best Regards

Peter