My Pilot Aware does not Work

[design4p]

I have been trying to get this thing working all afternoon and evening - Very Frustrating and ready to send the whole package back.

I have a error message "Failed to establish a connection with the Butterfly Connect unit" - What on Earth is a Butterfly Connect unit?

I have had messages from Lee and I cannot see what I have done wrong.  I do have a connection to the pilot aware hot spot but the 192.168.1.1 says Licence expired and the Interfaces Navigation, ADS-B, TRX and GPS all have a Red mark and state Disconnected.

Can anyone assist with my problem.

Regards John

[Richard]

Have you entered your licence key and saved it ?

A butterfly connect is basically your wifi connection from your tablet to your Pilotaware.  It is a device used by FLARM but Pilotaware has its own in the form of the wifi pluged into your Pilotaware device.

[Admin]

Hi John
When entering the key, the only characters are,
Numbers 0-9
Letters A-F

Alse be careful of mixing B and 8,

Please let us know how you get on

One other thing, does your quick start guide have 2 pages of information ?
Somebody reported that they only had a single side if printed instructions

Thx
Lee

[design4p]

Hi,

Yes I have now check the configuration page and the key is correct and I have clicked the Save button about a hundred times.

I still get that Can't connect to the Butterfly Connect unit.

Actually I have no idea what this means.

Hope someone can guide me to get my unit working

Regards John

[Admin]

Hi john,
After entering the key, what expiry date is reported ?
It should now be a year from today, is that the case ?
It should not say expired()

Butterfly connect failure is skydemon telling you it is getting no wifi information passed to it, from pilotaware

Thx
Lee

[design4p]

I have checked my 0 zeros and they are zeros not O (letter).

Still no joy - John

[Admin]

Hi John

If you are still stuck, could you please post a screenshot of the pilotaware web

1. Home page
2. Configure page

Thx
Lee

[design4p]

After entering the software key (Licence Key) I can't see any date on that page even after pressing Save.

There is a date on the Home page which says Wed May 11th 2016

John

[Richard]

If you are still struggling. I don't mind taking a phone call to help you if I can. If ok I will send you my number in a PM just let me know.

[design4p]

Please find attached my Home and Configuration pages.

John

[design4p]

Thank you Richard.  I have just posted my Home and configuration page requested by Lee.

I'll wait for Lee to get back to me - there maybe something in those pages which indicates the fault.

John ps I part built a Europa trigear but now have a Sportscruiser.

[Richard]

It looks like a problem with the license key..... Over to you lee

[Admin]

Hi john

Just investigating, but first impression, last 4 chatacters look wrong, looks like

Oscar bravo bravo zero
Not
Zero bravo bravo zero

Could you check ?

Edited:
looks like 2 mistakes - but difficult to tell from resolution
C6F8 - correct
C6FB - Bravo instead of Eight

and
0BB0 - correct
OBB0 - Oscar instead of Zero

Code: [Select]

OK, looks like it should be
5D9F-C6F8-9277-0BB0
but looks like you have typed
5D9F-C6FB-9277-OBB0
        ^      ^

Thx
Lee

[design4p]

I am very very pleased all is working.

Yes I have made the mistake - Silly me - it was the second bunch of 4 digits which was wrong.

Thank you for all the help and suggestions - Now I just feel like a fool - I'll have a beer and go to bed.

John

[Admin]

I doubt you are a fool, but if you are - I hope you are a happy and contented fool