Author Topic: No Igrid connection - Resolved  (Read 44147 times)

Judd hadley

No Igrid connection - Resolved
« on: August 11, 2025, 03:50:34 pm »
Hello,
My FX will no longer connect to Igrid.
All lights green apart from hotspot which remains Blue. Im using a cellular Ipad mini 6 for both wifi and hotspot with no problems until recently. Ive tried the hotspot on both my Android samsung galaxy s22+ and galaxy s25 phones with the same outcome.
Today i took the FX down to my homebase at Barton which has an Atom station, and still no Igrid connection. I get a GPS lock if that counts for anything. Version installed 20250512.

Kind regards

Judd Hadley
« Last Edit: August 14, 2025, 12:05:29 pm by exfirepro »

exfirepro

Re: No Igrid connection
« Reply #1 on: August 12, 2025, 10:48:22 pm »
Hi Judd,

Not sure exactly what is going on here, but you should be aware of the following: -

A Blue iGRID LED indicates that your FX is connected to your cellular hotspot,  but that the device providing the hotspot DOES NOT HAVE A CONNECTION TO THE PilotAware SERVERS. There could be several reasons for this, including lack of accessible cellular masts at the height or location where you are flying, that your data allowance has run out, or that there is some other complication preventing your 'Hotspot Device' communicating with our servers via your chosen mobile network.

It is also possible that recent updates in the iPadOS firmware of your Ipad Mini 6 might now preclude the iPad providing a hotspot via its 4/5G connection while simultaneously processing data received from Pilotaware via its internal WiFi. I deliberately don't use my Sim Equipped iPad Mini to provide the hotspot for my FX - preferring instead to take the hotspot from my Galaxy S23 phone, so I can't say if that is the case or not (and I can't test it for a while as I am due to go into hospital in a few days - sorry).

In addition IIRC, (though this might have changed since iGRID was first introduced), the system was designed to limit data use by automatically restricting iGRID where you already have a solid connection to one or more ATOM Stations and are already receiving all relevant data via the Ground Uplink from the ATOM(s).

While the presence of a GPS lock is essential for determining the position of your PilotAware - PilotAware will not for example transmit its own position and can't report the positions of other traffic if it doesn't know exactly where it is itself - I'm not aware of what effect a lack of GPS position would have on iGRID, though I can see that this might preclude uplink of data if the PilotAware effectively doesn't know where it is. But you say that you are getting a GPS lock - so this should be academic in your case.

i will, however, make some further enquiries and get back to you.

Best Regards

Peter
« Last Edit: August 12, 2025, 11:06:56 pm by exfirepro »

Judd hadley

Re: No Igrid connection
« Reply #2 on: August 13, 2025, 07:36:00 am »
Hi Peter,
I dont think cellular connection will be a problem as I've taken the FX and various mobile devices with me to try getting a connection throughout my daily commute, i have unlimited data on all my device contracts.
The Ipad sounds like a possibility. I will take another look at the weekend and post here any outcome. The issue seems to have arisen when i tried connecting on the day the licence was due for renewal, got a message saying licence expired so couldn't connect. I have reinstalled the latest FX update but no change, though this is possibly a red herring. Hope all goes well with your hospital visit. Kind regards Judd.

Admin

Re: No Igrid connection
« Reply #3 on: August 13, 2025, 08:10:15 am »
Hi Judd, can you confirm your device is licensed ?
it looks like it expired 2025-08-02

Judd hadley

Re: No Igrid connection
« Reply #4 on: August 13, 2025, 03:14:09 pm »
Yes ive had the new license key and updated, its licensed to 02 august 2026.

UPDATE, @ 15.35 this afternoon Igrid has connected through Ipad cellular, wifi and hotspot, so i will leave everything switched on for a couple of hours and see how it goes.

Judd
 
« Last Edit: August 13, 2025, 03:45:06 pm by Judd hadley »

exfirepro

Re: No Igrid connection
« Reply #5 on: August 13, 2025, 03:49:17 pm »
Posted prior to Judd's Update above ^^^^

Hi again Judd,

Not trying to be 'smart', but If you haven't already done so, I highly recommend having a good read at the full FX instructions, available via this link...

https://www.pilotaware.com/kb/fx/getting-started

I was reading them again myself last night and - despite extensive involvement in FX testing for a considerable period of time prior to its release - I learned (or was reminded of) several important points by doing so. Hence my recommendation.

Please keep us posted as to what you find when you get back to your aircraft.

Best Regards

Peter
« Last Edit: August 14, 2025, 12:02:43 pm by exfirepro »

exfirepro

Re: No Igrid connection - Resolved
« Reply #6 on: August 14, 2025, 12:05:11 pm »
Hi Again Judd,

Thanks for the update. Good to know it is now working as intended (and hopefully some clarification for those others reading this).

i will update the thread title to indicate this has now been resolved.

Best Regards

Peter
(Moderator)