John,
Due to recent changes by Apple, if your iPhone is running iOS 13 or 14, you MUST be running the latest version of SkyDemon (for iOS this is version 3.14.4 260) on your phone, and the latest (20200906) version of PilotAware, or your phone can’t connect to external WiFi sites like PilotAware. That’s why Lee was asking which versions you are running - he was by the way referring to the PilotAware webpages (via your browser on 192.168.1.1)
Please check and confirm if this is the issue and whether you are running the latest SD and PilotAware versions.
You shouldn’t by the way need to disconnect any of your devices to connect a new one as PilotAware can run multiple devices including a mixture of Android and iOS at the same time. (SkyDemon is limited to a maximum of 2 portable devices with a ‘live’ connection but other devices can still run in the background, though technically ‘logged off’ and so won’t receive live updates.)
Hope this helps clarify the situation.
Regards
Peter