We have just renewed the licence for our unit. My colleague tried to update the licence key this morning with an android tablet. He is not a techie person and found the instructions very difficult to follow. I talked him through the process over the phone, step by step. Unfortunately he was unsuccessful and kept getting https error when trying to save.
Is this issue just with android devices?
yes it is very annoying and did not exist a year ago when we released the version you are using
and some older android devices do not exhibit this, so I presume it was an update
I reproduced on my Galaxy Tab - and we have a fix in the pipeline
When will the new update process be released?
We have the release almost ready to go, we want to coincide with a new iOS App - but we are blocked by Apple at the moment
I would very much welcome a simpler solution for the update process.
Agreed, this is what we want too
I plan to attempt to update the licence keys latter this week with an iPad.
Thanks for your perserverence
Lee