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41
Technical Support / Re: No Igrid connection
« Last Post by Judd hadley on August 13, 2025, 07:36:00 am »
Hi Peter,
I dont think cellular connection will be a problem as I've taken the FX and various mobile devices with me to try getting a connection throughout my daily commute, i have unlimited data on all my device contracts.
The Ipad sounds like a possibility. I will take another look at the weekend and post here any outcome. The issue seems to have arisen when i tried connecting on the day the licence was due for renewal, got a message saying licence expired so couldn't connect. I have reinstalled the latest FX update but no change, though this is possibly a red herring. Hope all goes well with your hospital visit. Kind regards Judd.
42
Technical Support / Re: No Igrid connection
« Last Post by exfirepro on August 12, 2025, 10:48:22 pm »
Hi Judd,

Not sure exactly what is going on here, but you should be aware of the following: -

A Blue iGRID LED indicates that your FX is connected to your cellular hotspot,  but that the device providing the hotspot DOES NOT HAVE A CONNECTION TO THE PilotAware SERVERS. There could be several reasons for this, including lack of accessible cellular masts at the height or location where you are flying, that your data allowance has run out, or that there is some other complication preventing your 'Hotspot Device' communicating with our servers via your chosen mobile network.

It is also possible that recent updates in the iPadOS firmware of your Ipad Mini 6 might now preclude the iPad providing a hotspot via its 4/5G connection while simultaneously processing data received from Pilotaware via its internal WiFi. I deliberately don't use my Sim Equipped iPad Mini to provide the hotspot for my FX - preferring instead to take the hotspot from my Galaxy S23 phone, so I can't say if that is the case or not (and I can't test it for a while as I am due to go into hospital in a few days - sorry).

In addition IIRC, (though this might have changed since iGRID was first introduced), the system was designed to limit data use by automatically restricting iGRID where you already have a solid connection to one or more ATOM Stations and are already receiving all relevant data via the Ground Uplink from the ATOM(s).

While the presence of a GPS lock is essential for determining the position of your PilotAware - PilotAware will not for example transmit its own position and can't report the positions of other traffic if it doesn't know exactly where it is itself - I'm not aware of what effect a lack of GPS position would have on iGRID, though I can see that this might preclude uplink of data if the PilotAware effectively doesn't know where it is. But you say that you are getting a GPS lock - so this should be academic in your case.

i will, however, make some further enquiries and get back to you.

Best Regards

Peter
43
Technical Support / Re: iGrid Dongle - working or not?
« Last Post by exfirepro on August 12, 2025, 09:57:24 pm »
Hi Chris,

You say that you have a Hotspot configured, but the screenshots are telling me that there is no Hotspot available to your Rosetta. Was the hotspot definitely turned on on the relevant device (presumably your phone - unless you are saying that you have a sim in your Galaxy Note 3 Tablet - sorry, your post is very unclear on that point).

Did you check the settings on the PAW Network Screen to make sure the 4/5G Hotspot was on and being seen by your Rosetta and to make sure your Rosetta could connect to it?

Can you post screenshots of the network screen to show what is going on please.

Best Regards

Peter

44
Technical Support / Re: FX needs reconnecting to WiFi data source on each power up
« Last Post by dperalta on August 12, 2025, 09:18:59 pm »
Took a pic today of what it looks like a few mins after boot up, and after clicking the scan networks button. Manually need to click the Join button to get it to connect.
45
Technical Support / Re: FX needs reconnecting to WiFi data source on each power up
« Last Post by dperalta on August 11, 2025, 09:29:02 pm »
This is what it looks like after we click on Scan Networks, the the Join button against this SSID (I have renamed it from the default on the dongle)
46
Technical Support / Re: FX needs reconnecting to WiFi data source on each power up
« Last Post by dperalta on August 11, 2025, 09:15:57 pm »
Thanks for getting back to me. It’s a usb data-only 4G dongle with its own SIM card. Pic attached. It’s powered by a dedicated usb cable and not by the FX unit. I think it takes a few seconds longer to fully boot up than the FX unit so potentially its SSID is not visible to FX when FX powers up. However FX does not appear to keep scanning for known SSID’s and automatically connect if a previously registered one appears.
47
Technical Support / No Igrid connection - Resolved
« Last Post by Judd hadley on August 11, 2025, 03:50:34 pm »
Hello,
My FX will no longer connect to Igrid.
All lights green apart from hotspot which remains Blue. Im using a cellular Ipad mini 6 for both wifi and hotspot with no problems until recently. Ive tried the hotspot on both my Android samsung galaxy s22+ and galaxy s25 phones with the same outcome.
Today i took the FX down to my homebase at Barton which has an Atom station, and still no Igrid connection. I get a GPS lock if that counts for anything. Version installed 20250512.

Kind regards

Judd Hadley
48
Technical Support / iGrid Dongle - working or not?
« Last Post by Altomar718 on August 11, 2025, 03:16:10 pm »
I have an old Samsung Galaxy Note 3 which I thought of leaving in the aircraft. I have a Hotspot configured but on the 'Home Page' (192.168.1.1) and the box turns green, however, there is nothing written in the box. If I use my 'full time' phone it does show wlan and digits - is this normal as I do not know if it is actually connected to the grid ??

Thanks in advance
49
Technical Support / Re: FX needs reconnecting to WiFi data source on each power up
« Last Post by Admin on August 11, 2025, 07:22:31 am »
Fx will reconnect to the last known network IF it is present
Can I ask, what type of device you are trying to connect to ?
If it is an iPhone, the iPhone will
Only allow clients to connect, IF it is currently on its hotspot page
50
Technical Support / FX needs reconnecting to WiFi data source on each power up
« Last Post by dperalta on August 10, 2025, 08:16:47 pm »
Should the FX unit remember the SSID for its igrid data connection? On every power up, we need to
- go to the igrid status page
- tap the Scan for Networks button
- wait for the SSID for our 4G dongle to appear
- click the Join button (it does remember the passkey, so that does not need to be re-entered)

Is there any way for it to auto scan for WiFi networks and connect to one it recognises?
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