Messages

31

Technical Support / Re: Hanging error message “Connecting to Device” - revisited

« on: September 20, 2020, 02:50:56 pm »

The saga continues but now iPhone!

My iPhone 11 just upgraded its operating system. Since this upgrade last week my iPhone refuses to connect PAW to SD and I just get the hanging message “Connecting to Device”. I then upgraded PAW a few days ago to the new upgrade but my iPhone still won’t connect - any thoughts!

PS my iPad is currently running PAW with SD perfectly!

Gary

iPad mini 5         IOS13.7
IPhone 11           IOS14.0
PAW classic      Version 20200909
SD on iPad         Version 3.14.2.254
SD on iPhone      Version 3.14.3.258

32

Technical Support / Re: Hanging error message “Connecting to Device” - revisited

« on: September 06, 2020, 12:19:27 am »

Both my devices are on 13.6.1.

33

Technical Support / Re: Hanging error message “Connecting to Device” - revisited

« on: September 05, 2020, 10:31:58 pm »

Hi Jrb

Yes, exactly the issue a number of us have! Re PaulSS post just before, it is not that, as that is something I check every time the issue arises!

Ashley from PAW phoned me a few days ago about this issue. He mentioned the iPad OS has some differences to the iPhone OS and so could be a possibility why the iPhone gives a more consistent connection.

We agreed I would add a password to PAW as that may help iPad “see” PAW as a “Trusted Device” and therefore improve connectivity. I did two flights today with a PAW password (45 minute flight to Kent in morning and back in afternoon). Worked perfectly both ways.  Fingers crossed but if it gets flakey again I will report here.

It would be interesting to know if others with the issue try a PAW password and what happened

34

Technical Support / Re: Hanging error message “Connecting to Device” - revisited

« on: August 30, 2020, 11:58:04 am »

    that is good news - are you able to elaborate a little as to what was the issue?

35

Technical Support / Re: Hanging error message “Connecting to Device” - revisited

« on: August 30, 2020, 10:48:31 am »

Hi Lee

Yes is the answer to both questions. When I get the "Connecting to Device" hanging message I invariably check my Ipad settings to see if the iPad is still showing PAW as the wifi connection (it invariably is) and then use an iPad short cut link I created on my iPad to get onto the PAW webpage and I always can, no problems.

The above "proof of connection" is not a surprise to me in light of the fact my iPhone 11 is far less flakey at getting PAW to work with SD and although it may occasionally still get me the the "Connecting to Device" message, that is far less likely. See screen shots I previously posted (and emailed you when I sent the Track) of iPhone and iPad within a few seconds of each other showing only iPhone running SD/PAW and iPad showing "Connecting to Device"
 
rgds

Gary

36

Technical Support / Re: Hanging error message “Connecting to Device” - revisited

« on: August 29, 2020, 04:37:43 pm »

Peter

Presumably as the iPad and PAW are on opposite sides of same part of my instrument console I should start with decreasing rather than increasing ?

Rgds

Gary

37

Technical Support / Re: Hanging error message “Connecting to Device” - revisited

« on: August 29, 2020, 01:45:50 pm »

Hi Peter

I did wonder if it could be a proximity issue as it is literally on the rear of my console from where the iPad sits whereby my iphone (which is more solid in running SD/PAW) would be about 30cm away. See PAW page attached showing i have currently set on 50mv - is that what you mean?

38

Technical Support / Re: Hanging error message “Connecting to Device” - revisited

« on: August 29, 2020, 09:49:36 am »

Hi Peter

1.   I have just now emailed Lee the Track and also 2 snapshots of (1) my iPhone and (2) my iPad, during this same flight showing iPhone running SD with PAW fine and at same time iPad showing "Connecting to Device"

2.   I attach 3 photos showing the PAW installation with the 40 bolt panel removed and I have added some comments on this to help.

Rgds

Gary

39

Technical Support / Re: Hanging error message “Connecting to Device” - revisited

« on: August 29, 2020, 04:06:26 am »

Hi Peter

Re the last 3 paras of your post:

1.   If i  temporarily remove the 1090 SDR dongle for a short flight to see if that makes any difference to the connectivity, will that not disable the PAW as isn’t that the PAW wifi? So removing that will stop PAW transmitting to my iPad and iPhone, or am I getting confused?

2.   Not sure what/where is the Air Connect Key at the “default 6000” but anyway I dont  think Flarm will then show on my iPad as I have been told you need to pay an annual £30 to receive Flarm on SD if not piggy backing it via PAW

3.  If days away then perhaps I should simply wait for the release to see if it cures this, especially as to physically access  my Classic PAW I have to remove about 40 screws to take off a panel on my Eurostar.

3.1.  What email shall i send the track file to Lee for analysis.

Thks

Gary

40

Technical Support / Re: Hanging error message “Connecting to Device” - revisited

« on: August 29, 2020, 03:32:32 am »

.

41

Technical Support / Re: Hanging error message “Connecting to Device” - revisited

« on: August 29, 2020, 03:31:17 am »

Hi Peter

Re Facebook posts, if you go to the EV-97 Group and see the post started by Gordon Verity on 12th July 2020. There are now some 83 replies. His opening post was”.....Does anyone else have issues connecting Pilot aware to SkyDemon on a tablet from time to time? Seems to work perfectly for a couple of legs then get in the plane and it won’t connect. So have to go back to using the internal GPS in the tablet. All seems a bit flakey at times

42

Technical Support / Re: Hanging error message “Connecting to Device” - revisited

« on: August 28, 2020, 06:32:18 am »

Hi Peter

1.   I can confirm my iPad wifi source is indeed showing as Pilotaware when I get the “Connecting to Device” hanging message. It is always the first thing I check. Yesterday during the flight I then tried switching off the wifi and then back on. It quite happily reconnected Pilotaware as the wifi source but still got the “Connecting to Device” hanging message. I even switched the iPad entirely off and on in the hope that would make a difference. It did not, even though Pilotaware was once again the wifi source.  On the flights I get the “Connecting to Device” message it is 50/50 whether at some point during that flight it starts working as then during the flight while on SD  I keep flicking between the iPad internal “Use Location Services” which is 100% reliable and use “Pilotaware” until it works or I give up and continue the rest of the flight on “Use Location Services” and can’t see PAW traffic (which I still however hear via the PAW audio output plumbed into my transceiver).

2.  I confirm I checked 192.168.1.1 and I can always always access the Pilotaware pages no problem. In fact last year I created a shortcut to my iPad home screen to this page so I can easily access PAW during a flight

3.  I don’t see it can be the PAW wifi connection as yesterday it was simultaneously working on my iPhone while not working on the iPad - even though both devices had Pilotaware as the connected wifi source. Surely the conflict must be something else?

As I mentioned on my first post, there appear numerous others with this issue. I do hope the issue can be traced and hopefully sorted on what is otherwise for me such a fantastic product. I would be quite happy to purchase the upgrade from my Classic/ Standard PAW to Rosetta if that would evaporate the problem.



Gary

43

Technical Support / Re: Hanging error message “Connecting to Device” - revisited

« on: August 27, 2020, 11:53:38 pm »

Hi Peter

1. My 5th generation iPad runs 13.6.1. My iPhone runs 13.5.1 (but will update tonight)
2  I indeed have a Flarm mouse connected into the PAW
3. On the PAW/Configure/Device Connect Setting I have it set to PilotAware (UDP)

Gary

44

Technical Support / Re: Hanging error message “Connecting to Device” - revisited

« on: August 27, 2020, 07:40:14 pm »

Hi Lee

I attach screenshots of my iPhone and iPad from an earlier flight today - you can see the iPad is yet again showing the "Connecting to Device" hanging message while the iPhone is running PAW on SkyDemon just fine. I have the downloaded PAW track for that flight but it is 1.96Mb and this forum has a file size limit of 512KB. Should I send you this track somewhere?  If so, I do hope it can give you a clue as to what is the issue!

45

Technical Support / Re: Hanging error message “Connecting to Device” - revisited

« on: August 25, 2020, 10:58:03 pm »

Lee - willdo to both suggestions - thanks.

Peter - every time this happens I  always as a matter of course  try “stop flying” then reconnecting but that generally doesn't stop the “Connecting to Device” hanging message.

Mariko - thanks for input but yes my iPad is connected to the PAW wifi.