Messages

1

Technical Support / Re: PAW WiFi failure

« on: November 21, 2017, 06:07:11 pm »

Hi Robert,

I've just had this bought to my attention, I've sent you a PM as well.
Drop me a line at

PilotAwareHardware@gmail.com

Mark it for my attention, and we'll get replacements out to you under warranty.

kind regards

David Styles.

2

Technical Support / Re: Cant see any traffic

« on: September 12, 2017, 10:32:13 am »

Hi Pilot2017,

I can only apologise that this hasn't been dealt with more promptly.

could you email me directly now,

FAO: David Styles

to

pilotawarehardware@gmail.com

This will get to me directly, and I'll personally, today, arrange your return and a new unit.

kind regards

David Styles.

3

General Discussion / Re: No Communication

« on: June 16, 2017, 10:06:15 am »

Hi cbzx

I've received your email, I've looked into this and can't find any previous emails or correspondence since the unit was purchased last year.

I'll talk to despatch (who keep full records) and see what happened back in April, though I can't find any emails or contact from you.

Can you email me the tracking number, where did you send it ? The returns address on the website ?

kind regards

David Styles.

4

General Discussion / Re: No Communication

« on: June 15, 2017, 10:33:45 pm »

Hi cbzx

can you give me your name and order number (not on the open forum!) and I will look into this personally. (The return tracking number would be good too, I'd like to see who signed for it)

please email

PilotAwareHardware@gmail.com

and mark it for my attention and I will make sure it makes it to me personally.

kind regards

David Styles.

I have "private messaged" you as well, in case you don't see this message.

Sorry we have failed you on this, I run the company that deals with the hardware, and as we are a small company things don't usually "get lost" in the process, so I need to talk to my colleagues and find out what has happened here.

First thing tomorrow I'll have them trying to track this down and see if we have posted a replacement and where it has gone !

5

General Discussion / Re: Onineshop Checkout

« on: May 03, 2017, 08:27:10 am »

Hello,

I'm afraid I don't read German, but this appears to be a problem with the MD5 checksum on the card you are using.

The webshop has been up and running and selling this week, and we have even sold some to Germany.

Which type of card are you using ?

The payment gateway is outside our control, the site takes you to the Worldpay gateway where the funds are taken.

I wonder if it is where you are not using one of the mainstream cards. The cards that are accepted are detailed on the payment gateway, are you using something else ?

kind regards

Dave.

6

Technical Support / Re: No longer receiving ADSB

« on: April 24, 2017, 12:35:46 pm »

Hi Dave,

PM sent,

kind regards

David Styles.

7

Technical Support / Re: Broken bridge card

« on: April 21, 2017, 03:47:58 pm »

Email PM'd

cheers

Dave.

8

General Discussion / Re: Tuned Low Profile Antenna - Alternative

« on: March 18, 2017, 05:32:15 pm »

Hi,

better than that, the tuned low profile antenna is back in stock at the official Hardware site.

Dave
PilotAware Hardware.

9

General Discussion / Re: Availability for permanent installation

« on: March 01, 2017, 08:49:03 am »

Available now.

PilotAware Hardware.

10

General Discussion / Re: Purchase

« on: March 01, 2017, 08:45:25 am »

Hi H2O,

Portugal is now a valid destination,

kind regards

PilotAware Hardware

11

Technical Support / Re: TRX and Barometer showing red on status screen

« on: February 22, 2017, 06:57:18 pm »

Hi moOg,

email received and replied to,

cheers,

Dave.

12

General Discussion / Re: RF Bridge availability

« on: February 19, 2017, 10:36:56 am »

Hi Carlos,

There has been a run on full units, so the "workforce" have been spending their time fulfilling full units.

I shall add some bridges to the site now, and divert someone to test some on Monday.

kind regards

David Styles.

13

Technical Support / Re: Sky Demon Question

« on: February 08, 2017, 08:42:18 pm »

I can only help with the first question.

FLARM in this context is the name of the open interface to SkyDemon used to supply traffic to SD.
So yes, choosing FLARM means you are using that interface to SD.

Don't forget to choose FLARM in the settings menu for traffic input and set the PIN.

PS. It works on the ground, you don't need to go flying to test it!

14

General Discussion / Re: Stock levels and Micro SD card

« on: February 08, 2017, 08:33:57 pm »

Hi,

a few PAW Bridges back in stock.

regards

Dave.

15

Technical Support / Re: Connection to GPS Loss Repeat

« on: November 03, 2016, 07:12:42 pm »

Hi,

emai received and replied to !
The address was indeed correct !

kind regards

Dave.