Messages

1

Technical Support / Re: Android device(s) don’t get IP-Address from FX - and an interim ‘fix’

« on: July 20, 2024, 09:08:28 am »

As an aside, when I update the iOS PAW updater, it tells me that 230316 is the latest version.

Is 240417 still a beta version?

We will probably push out a new release for all platforms in the next week
Thx
Lee

2

Technical Support / Re: Occasionally PilotAware doesn’t show up on Plane Finder.

« on: July 17, 2024, 11:07:27 pm »

Shouldn’t you be asking plane finder 
What emitter types does plane finder display ?

3

Technical Support / Re: Android device(s) don’t get IP-Address from FX - and an interim ‘fix’

« on: July 11, 2024, 01:28:43 pm »

There is a fix available version 20240711
There was indeed an issue on Android when changing the ssid - works correctly on now

4

Technical Support / Re: Android device(s) don’t get IP-Address from FX - and an interim ‘fix’

« on: July 11, 2024, 11:08:34 am »

OK, I can reproduce this on my own device - let me investigate the issue

5

Technical Support / Re: Android device(s) don’t get IP-Address from FX - and an interim ‘fix’

« on: July 11, 2024, 11:01:30 am »

This makes no sense, unless this is related to termination characters on strings maybe ?

Do we know what version of Android this started failing on ?

6

Technical Support / Re: Track files upload

« on: July 11, 2024, 10:59:25 am »

The problem is due to an upgraded OS.
So needs some fixes to library API calls.
Its in progress

7

Technical Support / Re: Android device(s) don’t get IP-Address from FX - and an interim ‘fix’

« on: July 09, 2024, 03:34:30 pm »

This is incredibly weird
We are doing nothing to stop this from working when changing the SSID.
Is there a way to clear some cached info on the Android device, I would suspect getting a different name for the SSID for the first time, this would work fine
Can someone try this ?

Clear cache (or whatever it is) on Android
change SSID from iphone/ipad
Connect to new name from Android device (as if for first time)

8

Technical Support / Re: Gps very slow to acquire a fix

« on: July 05, 2024, 06:46:12 pm »

Sounds like the battery backup has depleted
There are replacement gps on the website if this is the case

9

Technical Support / Re: Gps very slow to acquire a fix

« on: July 05, 2024, 08:49:27 am »

Sounds like the battery backup has depleted
There are replacement gps on the website

10

Technical Support / Re: iGrid Hotspots

« on: July 05, 2024, 08:48:00 am »

Can’t remember exactly, but no less than 10

11

Technical Support / Re: Track files upload

« on: July 03, 2024, 10:25:17 pm »

It’s a problem at our end, trying to get it fixed …

12

Technical Support / Re: Fitted PAW supplied dongle and GSM remains Orange.

« on: July 02, 2024, 03:32:42 pm »

This is actually connected to the grid I think

The issue appears to be GPS - which I cannot understand why it is reported as GSM

Where is the unit located ?
It needs a good view of the sky

13

Technical Support / Re: Fitted PAW supplied dongle and GSM remains Orange.

« on: June 28, 2024, 02:10:48 pm »

Hi Andy

are you using the USB cable that is provided with the product ?
this should be 20AWG core power.

Also can you post screenshots of your following pages
- Home
- Network
- Logging

thx
Lee

14

Technical Support / Re: Ghosting

« on: June 09, 2024, 01:43:39 pm »

If you have adsb out, you should see two emitters on vector, is this the Case ?

15

Technical Support / Re: Weather latency

« on: June 03, 2024, 07:55:56 am »

Glad to hear the weather was useful
The refresh rate is every 10 minutes

Thx
Lee