Messages

1

General Discussion / Re: Cooling

« on: August 08, 2024, 11:47:55 am »

Which unit are you talking about?

2

Technical Support / Firmware Updater shows wrong licence date

« on: August 08, 2024, 09:37:30 am »

I have just been through the process to renew my Rosetta licence.
I knew my licence had expired and this was confirmed via the interface page on 192.168.1.1
But, before even entering the new licence code the Updater app shows that my licence doesn't expire until 17th July 2025. This is not even the correct day/month. It is showing a licence code that is neither my old one nor the new one.
The app is connected to the Rosetta, it shows a green light, it tells me I have the latest mainstream firmware (2023).
I have reinstalled the app of course and repeated everything.
I have entered the new licence code via the  interface page and all is hunky-dory there.
What's gone wrong? The updater is still showing the same wrong date.

3

Technical Support / Latest News - latest software - please update

« on: May 27, 2021, 08:51:48 pm »

There is only one notice about the latest software, and it's out of date.....

4

Technical Support / Re: Save and restore current configuration and profiles between full software update

« on: November 09, 2019, 01:04:20 pm »

With version 20180520
the only method is to mount the disk in a suitable computer to access the file system
thx
Lee

It's a pretty good guess that I use a windows computer, as around 85% do.
So the information above is only good for the 2% of PC users that use Linux or the 13% who use OSx.
Would it have taken much more time to have written Linux or Mac in the sentence above instead of 'suitable'?
Why not have a 'Fixed/Sticky' thread to just list the steps and files all in one place (and then lock it), or would that mean admitting that's it not a simple process?
I know of one guy that bought the original unit and later a Rosetta who sold both units on almost immediately as he just wanted it to work out of the box. This is a clever guy, has an IR, loves technology, but has a limited time to deal with such things. The reason he didn't sell on the Rosetta absolutely immediately is that I helped him sort out an initial issue.

5

Technical Support / Re: Save and restore current configuration and profiles between full software update

« on: November 02, 2019, 01:26:37 pm »

With version 20180520
the only method is to mount the disk in a suitable computer to access the file system

from the new release 20190621, you can perform a full install, and it will cache all setup files, and restore afterwards.
So good going forward, but we can't go back and change old software Im afraid

thx
Lee

Ok, so I've put the SD card into a PC and cannot see the files mentioned above. Ready for the next clue.

6

Technical Support / Re: Save and restore current configuration and profiles between full software update

« on: September 17, 2019, 10:13:15 pm »

With version 20180520
the only method is to mount the disk in a suitable computer to access the file system
thx
Lee

Er..and then what? are the details somewhere else on the site?
The official update guide just says "Record all of the configuration settings and profiles currently on the PilotAware unit."

7

General Discussion / Re: Rosetta upgrade

« on: August 30, 2018, 01:29:57 pm »

Hi W

Be careful standard Y cables wont fit into the Rosetta Case. This is because the parallel connection is done at the SMA end and the ones that we have seen on t'internet are too big and bulky.

We are having some made to our specification to avoid this.

If you are lucky and get one that is not big and bulky and fits like Cinderella's slipper let us know.

Any update on this? Thanks.