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Technical Support / mac address is not recognised ??

« on: February 04, 2018, 10:41:09 am »

Dear Support, (I have also written this as mail)

I have purchased:

Order #1892 was placed on January 21, 2018 and is currently Completed.
PilotAware Classic × 1 (Hardware arrived)

Now, I try to register the MAC Adress: B827EB69A98A
but it says:
Sorry there has been a duplication or error
-that mac address is not recognised

Now, I ready would like to test the Kit,
so I have tried the 28 day Demo Key.
but it says:
Sorry unavailable

I am really down, cannot use the hardware.
Pls. help as soon as possible!

Thanks, Stefan