PilotAware

British Forum => Technical Support => Topic started by: GrahamW on May 22, 2017, 08:08:55 am

Title: License Epired
Post by: GrahamW on May 22, 2017, 08:08:55 am

I renewed my license before the expiry date on 17th May and have continued to use PAW without a problem until my return flight from Fenland yesterday. I got the failed to establish a connection with the butterfly connect unit. On investigation this morning I find that the home page says License expired. I am assuming this is the cause of the problem. What do I do to get PAW to recognise that I have a new license?
Graham

Title: Re: License Epired
Post by: Admin on May 22, 2017, 08:12:43 am

Hi Graham,

You should have received an email with a new license code.
I get copies of all these emails, and I received this on 12/May/2017

Did you not receive your copy ?
I can resend, or it may be in your Junk folder ?

Thx
Lee

Title: Re: License Epired
Post by: GrahamW on May 22, 2017, 08:16:41 am

I've just spotted the problem. My new licence key didn't save after I entered it. I should have checked more carefully. PAW continued to work on the old key for four days after expiry.
Graham

Title: Re: License Epired
Post by: Admin on May 22, 2017, 08:20:06 am

Quote from: GrahamW on May 22, 2017, 08:16:41 am

I've just spotted the problem. My new licence key didn't save after I entered it. I should have checked more carefully. PAW continued to work on the old key for four days after expiry.
Graham

Hi Graham,

Great, hopefully all back up and working now

Thx
Lee