PilotAware

British Forum => Technical Support => Topic started by: r_w_walker on December 05, 2016, 08:54:51 pm

Title: Latest software - Password causes system failure. Solved WiFi Dongle Changed.
Post by: r_w_walker on December 05, 2016, 08:54:51 pm
Update 27/7/2017. Latest software loaded O.K. Thought I would try password facility again. IT DOES NOT WORK AGAIN. refuses to connect. Does anybody use this facility?

Downloaded latest software - Unit working o.k. Radar looks brilliant.

Setting up system, tried password facility again.

I never got this to work on the previous software release!

Set the password and cannot get back into system again.

Does anyone use this facility?

I have connected the PilotAware directly to the router again has previously suggested, not connecting at all.

So I now have a dead PilotAware.

Looks like I will have to do a manual software reload and not use the password protection.
Title: Re: Latest software - Password causes system failure.
Post by: JCurtis on December 05, 2016, 09:14:05 pm
I found the fixed ethernet had been assigned a static address when I upgraded mine, which I think was 192.168.0.100.  You could plug it directly into a PC and try that after manually setting the PC IP.

If all else fails plug it into the router and if you know the MAC address add it to your arp table manually, then you should be able to get at it.

like this, use a free IP on your network

Code: [Select]
arp -s 192.168.1.2 01-02-03-04-05-06
you should then be able to go to that IP address, hopefully regaining access.
Title: Re: Latest software - Password causes system failure.
Post by: JCurtis on December 05, 2016, 09:15:28 pm
Actually, try unplugging the WiFi module and connecting it via the fixed port, then turn it on.  That may re-enable DHCP on the fixed port automatically, but only Lee will know for sure what the logic is.
Title: Re: Latest software - Password causes system failure.
Post by: Admin on December 05, 2016, 09:41:59 pm
Jeremy is correct
Unplug the wifi dongle.
When you reboot you will need to look on your router to see what IP Address was assigned.
If nothing listed it will be 192.168.0.100

The password works, I use all the time, must be 8 alphanumeric characters, will not accept less

Thx
Lee
Title: Re: Latest software - Password causes system failure.
Post by: r_w_walker on December 05, 2016, 09:50:35 pm
Thank you for the response JCurtis.

Do not understand first reply.

Tried unplugging all the dongles and connected to router and powered up.

Looking at the client table on the router it is not connecting to the PilotAware.

I uploaded the new software just by plugging into the router, leaving it 20 minutes and then installing the new software.

So the router connected O.K. with the old software.

The unit worked fine on the new software until I inserted a password, now nothing works!

Hello Lee,

Password was 9 characters, does it ignore the last character or lose the first character?
Title: Re: Latest software - Password causes system failure.
Post by: JCurtis on December 05, 2016, 10:01:59 pm
Thank you for the response JCurtis.

Do not understand first reply.


It's a techie way of getting access to a system, but then I added the 2nd one as I thought it may have been too techie for some.
Title: Re: Latest software - Password causes system failure.
Post by: Admin on December 05, 2016, 10:06:44 pm
No, the password is minimum 8 chars, so 9 is fine.
Is the issue that the hotspot does not appear, or that it will not accept the password

Be careful on IOS, it sometimes has an annoying habit of making the first character CAPITALIZED
Title: Re: Latest software - Password causes system failure.
Post by: r_w_walker on December 05, 2016, 10:15:34 pm
Hello Lee,

Tried that, no go, not using ithingies,  Android Tablet, Windows 10 Laptop. Both can see the Hotspot.
Title: Re: Latest software - Password causes system failure.
Post by: r_w_walker on December 06, 2016, 11:11:03 am
O.K. Reloaded software.

System back up currently connected to router to hopefully download latest version of software.

No idea why entering a password completely disables my PilotAware.

Reluctant to try password entry again has it has taken over 4 hours messing about recovering system.

Does anyone other than Lee use the password facility?

Is the problem my password is 9 alphanumeric characters not 8?

I copied all the files from the SD card to my computer before reformatting and reloading the software.

Will any of the files contain information on the failure?

Password facility not essential yet, I have not come across another unit in this area, but I would like to set it up.
Title: Re: Latest software - Password causes system failure.
Post by: JCurtis on December 06, 2016, 11:18:24 am
Is your password just alphanumeric, no special chars? 
Did you also change the SSID or is it the default?

I'll give it a try on mine and see what happens.
Title: Re: Latest software - Password causes system failure.
Post by: r_w_walker on December 06, 2016, 11:47:59 am
Password I tried was c4th3r1n3 no special characters no change to SSID.

Entered password tapped Apply and lost all contact with PilotAware.

Sytem running o.k. now with no password.
Title: Re: Latest software - Password causes system failure.
Post by: JCurtis on December 06, 2016, 05:07:41 pm
Password I tried was c4th3r1n3 no special characters no change to SSID.

Entered password tapped Apply and lost all contact with PilotAware.

Sytem running o.k. now with no password.

Well I tried setting that password and it seemed to work, although the WiFi took quite a while to restart.  I do see that it is offering WPA rather than WPA2 security although that shouldn't prevent things from connecting.  On the device you're using to connect did you 'forget' that the PAW network and re-add it?  On some devices that is needed to have it clear out associations to the same hotspot name but with different security attributes set.  I was connecting from an iPhone on iOS 10 and a MacBook Pro.

I tried from the Wireless and wired interfaces and it worked fine on both.  Also threw in a reboot too just to make sure.
Title: Re: Latest software - Password causes system failure.
Post by: r_w_walker on December 06, 2016, 05:31:15 pm
O.K. Jeremy,

Thank you for the advice.

I did not delete the original WiFi connection but my Android tablet added a new appearance of the PilotAware hotspot, which I tried to connect to.

Perhaps I tried the wrong one.!

No more time to play at the moment, need to recharge everything.

Will try again in the future.

Title: Re: Latest software - Password causes system failure.
Post by: r_w_walker on July 21, 2017, 10:50:32 pm
Update 27/7/2017. Latest software loaded O.K. Thought I would try password facility again. IT DOES NOT WORK AGAIN. refuses to connect. Does anybody use this facility?

I did save the password. Have tried power off PAW, wait 30 seconds, power on.

Whilst power was off deleted connection on my Hudle,(Android tablet).

Still can not connect to the PAW???
Title: Re: Latest software - Password causes system failure.
Post by: r_w_walker on July 21, 2017, 11:30:02 pm
My windows 10 computer might not be able to use the WPA security.
It uses WPA2 on my home router.
My Hudle tablet also uses WPA2 on my home router.

Is that the problem? Cannot find a way to change the security from WPA2 to WPA on either device.

Will have to do a manual reload again and not use the password facility unless PAW can be configured to use WPA2.
Title: Re: Latest software - Password causes system failure.
Post by: Admin on July 22, 2017, 12:19:29 am
I tried a simple test from my iphone using password 12345678
This worked as expected
Thx
Lee
Title: Re: Latest software - Password causes system failure.
Post by: r_w_walker on July 22, 2017, 12:20:57 pm
Thank you for the response Lee.

Tried my Iphone - Keeps failing to connect with "incorrect password"?? Tried with initial letter normal or capital.

Tried four devices now, Laptop Windows 10, Laptop Linux Mint, Hudle Android, Iphone nothing connects.

All the lights on the PAW operating correctly.

So no further forward.

On a scale of 1 to 10 my  computer knowledge is about level 3.

I do not understand how setting my password fails every time but when you test it on your system it works fine.

I know I am getting on a bit but my password works on many web sites including this one.

Looks like I will have to reload the software and forget trying to set a password.
Title: Re: Latest software - Password causes system failure.
Post by: Admin on July 22, 2017, 01:44:13 pm
Could you try with 12345678, to see if you can reproduce my findings ?
Also, if you connect to your wired network you can get in and reset the password

Thx
Lee
Title: Re: Latest software - Password causes system failure.
Post by: r_w_walker on July 22, 2017, 05:49:36 pm
O.K. Lee,

Bit further forward.

I plugged in the ethernet cable. Used Angry IP scanner to find the IP Address.
Now successfully gained access via my Windows Laptop to the PAW on its assigned IP Address.
Check Network settings, the password I put in is displayed correctly- Mode is B channel 9.
Changed password to 12345678 and clicked "Apply" Press "Reboot" and "O.K."
Disconnect Power, Ethernet, Reconnect power.
Still cannot access via WiFi.
Reconnect and view on Laptop, Password is 12345678 Mode B channel 9!
Remove password and clicked "Apply" Press "Reboot" and "O.K."

Hudle now connects O.K.

I must be missing a step somewhere but no idea why I cannot get a password to work.

Title: Re: Latest software - Password causes system failure.
Post by: Admin on July 22, 2017, 08:00:05 pm
Are you using any non alphanumeric ?
ie, are all your characters a-z,0-9.?
Title: Re: Latest software - Password causes system failure.
Post by: r_w_walker on July 22, 2017, 09:13:08 pm
Hello Admin,

No special characters letters and numbers only.

Did not work when password set to 12345678.

Am I missing something?

I log into Network page, Enter a password in the password box.

Click "Apply" Click "Reboot" Click O.K.

Delete the PAW WiFi from my Hudle.

When it comes back up, Select the PAW WiFi enter the new password and it fails to connect.

Looked at the latest instructions, no step by step idiots guide to setting a password.

System is up and running now with no password set.

If someone can tell me what I am missing I will try again.
Title: Re: Latest software - Password causes system failure.
Post by: JCurtis on July 22, 2017, 09:20:03 pm
Can your laptop connect to the PAW hotspot at all when a password is set?
Title: Re: Latest software - Password causes system failure.
Post by: r_w_walker on July 23, 2017, 10:33:05 am
Hello JCurtis,

None of my devices connect to the PAW hotspot with the password set, they can all see it and try to connect, but fail.

Anybody know how the password function works. Is the password stored in the PAW somewhere or is it stored in the WiFi dongle.

Could the problem be the WiFi dongle and not the PAW Software or Hardware?

If it could be the WiFi dongle I will buy another one, but do not want to if that is not the problem.
Title: Re: Latest software - Password causes system failure.
Post by: JCurtis on July 23, 2017, 10:57:36 am
Could be an iffy dongle I suppose, the security of the connection will be managed by the dongle. I've probably got  spare one around here somewhere if you wanted to give it a try.
Title: Re: Latest software - Password causes system failure.
Post by: exfirepro on July 23, 2017, 11:02:10 am
The software isn't my remit, but I would have thought the password will be stored within PilotAware in the configuration file on the microSD card (not directly user accessible but controlled and saved from the 'Network' page). I'm sure Lee will be looking at this to see what might be going wrong.

Regards

Peter
Title: Re: Latest software - Password causes system failure.
Post by: Admin on July 23, 2017, 02:08:45 pm
I would be surprised if it is the dongle
Is this a Classic or a homebuild ?

Are any of the devices you have tried to connect iOS devices?
Title: Re: Latest software - Password causes system failure.
Post by: r_w_walker on July 23, 2017, 10:09:27 pm
Hi Admin,

It is a home built but has the later Raspberry PI and the latest Radio bridge.

Tried with my iPhone, O.K. no Password, Says incorrect password if password set and will not connect.

System works and has been working for over a year with no password.

If I am the only user with this problem it must be a hardware problem, Raspberry PI, Radio Bridge or WiFi Dongle.

I have ordered another WiFi dongle, being the cheapest item.
Title: Re: Latest software - Password causes system failure.
Post by: RobertPBham on July 25, 2017, 12:22:30 am
I can confirm I'm using the password facility with no issues - can connect from a Windows 10 machine with no issue.

Have you tried using a 8 character password with no characters that can be miss keyed i.e. No 1's, I's (i's) and also do not use the keypad to enter the numbers on your PC or PAW.

I'd try a password of abcdefgh

Reboot the device and wait for it to restart completely
Then completely power off the PAW and power back on (the reason for this is I seem to remember on mine that the password wasn't taking effect until I did a full power reset).
Title: Re: Latest software - Password causes system failure.
Post by: Admin on July 25, 2017, 07:32:15 am
Hi r_w_walker
Can you post a screenshot of your homepage ?
Thx
Lee
Title: Re: Latest software - Password causes system failure.
Post by: Giver on July 25, 2017, 09:22:01 am
perhaps i'm missing something but why would you need a password for a traffic aware program in an aircraft?
when flying your wi fi is very localised so isn't a problem, and when on the ground surely it's usually off for the most part,
Title: Re: Latest software - Password causes system failure.
Post by: Keithvinning on July 25, 2017, 09:33:54 am
The answer to this is that when we were demonstrating PilotAware at a friendly airport, the airport manager thought that PilotAware was brilliant. However as a non malicious techno chap he immediately changed my Flight id to a naughty word. Why would someone do that I said. Because we can can me the reply.

Its a sad world in this respect. So Lee fixed it so that if you are worried you can password protect it.

It really was a naughty word.
Title: Re: Latest software - Password causes system failure.
Post by: exfirepro on July 25, 2017, 09:41:15 am
Hi Ivor,

The other issue is that you may wish protect your system to prevent anyone else changing your settings accidentally. This can easily occur when several PAWs are all running together on the ground if someone decides to make changes to theirs, but doesn't check carefully that they are connected to the right unit.

I don't use the password option myself, but have had experience of just this sort of thing happening to others, which of course means 2 aircraft then take off with a completely different setup to what they are expecting.

In this case the other option if you don't want the hassle of a password is to change the PilotAware SSID to something more personal such as your Aircraft Reg.

Page 40 of the User Manual explains in more detail.

Regards

Peter
Title: Re: Latest software - Password causes system failure.
Post by: r_w_walker on July 25, 2017, 10:32:46 am
Hi Lee,

Screenshot;- Attached as a jpg image. Password not set.

Tried to get it to appear here but not successfull.

Title: Re: Latest software - Password causes system failure.
Post by: Ian Melville on July 25, 2017, 11:59:01 am
I'm not worried, but there is a potential to accidentally log into another PAW and change settings. Very unlikely I agree. The facility was asked for by users and Lee updated the code to comply with the request. Use isn't mandatory.

Title: Re: Latest software - Password causes system failure.
Post by: Admin on July 25, 2017, 12:43:38 pm
Hi r_w_walker,

Actually your suspicions regarding the WiFi Adapter - may be correct !
Your WiFi adapter is not a ralink RT5370 adapter

I wonder if this is the issue after all.

Thx
Lee
Title: Re: Latest software - Password causes system failure.
Post by: r_w_walker on July 25, 2017, 08:40:11 pm
Hi Lee,

O.K. I have a new WiFi dongle on order.
Title: Re: Latest software - Password causes system failure. Solved WiFi Dongle Changed.
Post by: r_w_walker on July 28, 2017, 09:28:10 pm
O.K.

New WiFi Dongle fitted - Password works O.K. now!

I have been using the Old WiFi dongle for over a year with no problems apart from the password issue.

Just shows not all devices are created equal.

Title: Re: Latest software - Password causes system failure. Solved WiFi Dongle Changed.
Post by: Admin on July 28, 2017, 10:38:21 pm
 :D
Title: Re: Latest software - Password causes system failure. Solved WiFi Dongle Changed.
Post by: exfirepro on July 29, 2017, 11:16:50 pm
Good to know you've got it working, and yet another problem solved!

Regards

Peter