PilotAware

British Forum => Technical Support => Topic started by: Richard on December 11, 2024, 06:49:41 pm

Title: Not Received new license key
Post by: Richard on December 11, 2024, 06:49:41 pm

Hi Admin
     I have renewed my license today via the email link received. When I have renewed before I have received the new key instantly. Not this time…., no key received but payed for. Can you help?

Title: Re: Not Received new license key
Post by: exfirepro on December 11, 2024, 10:18:59 pm

Hi Richard,

I suggest get in touch with Ashley via email - support@pilotaware.com or you can find the support contact number via the 'Contact Us' Tab on https://www.pilotaware.com/knowledge-base

He should be able to sort it out for you.

Best Regards

Peter

Title: Re: Not Received new license key
Post by: grahambaker on December 12, 2024, 08:28:36 am

Have you tried retrieving your licence key from here?:

https://pilotaware.lode.co.uk/renew.php

Title: Re: Not Received new license key
Post by: exfirepro on December 12, 2024, 11:42:42 pm

Good point Graham,

Worth trying, though if there has been a glitch in the licence issue procedure that won't produce a positive response. Unfortunately, I can't access the licensing servers - or check the licence key retrieval system without Richards personal details, which is why I referred him to Ash, who can.

Richard, - just a thought. I take it you have checked your email system 'spam' folder, just in case the renewal email has ended up in there?

Please let us know when this is resolved.

Best Regards

Peter