PilotAware

British Forum => Technical Support => Topic started by: neilmurg on January 22, 2023, 12:50:07 pm

Title: ATOM Grid not connecting to Server
Post by: neilmurg on January 22, 2023, 12:50:07 pm

Is this the right place to enquire about ATOM Grid?
I seem to be having trouble connecting to the Pilotaware Servers, starting this morning. The ATOM Grid is in the roof space. Another ATOM Grid I use, at the airfield is working OK.
My DNS at home is provided via a Pi Hole, is there anything I should white list to ensure it isn't causing a problem?
EDITAdd: Disabling the Pi Hole doesn't bring the ATOM Grid online. The ATOM Grid also seems to be trying to periodically reboot :AddEDIT

Title: Re: ATOM Grid not connecting to Server
Post by: Admin on January 22, 2023, 02:29:17 pm

Hi Neil

I made a monumental screw up in the last day
About 35 stations are affected, we are trying to resolve but may need your assistance
I will give you an update in a few days

In the meantime, if you can email your password to me, I may be able to get in and resolve

Thx
Lee

Title: Re: ATOM Grid not connecting to Server
Post by: neilmurg on January 22, 2023, 02:45:52 pm

Anything I can do Lee, just ask.
Passwords on their way.
Neil

Title: Re: ATOM Grid not connecting to Server
Post by: neilmurg on April 10, 2023, 08:27:36 pm

update - It was all sorted that day (22/1/23)
Thanks Lee