Messages

1

Technical Support / Re: Status Volt error

« on: May 15, 2023, 11:49:41 am »

Hi,

The support email for PilotAware is support@pilotaware.com.

With the exception of the low volt flag, do you notice any issues with the device?

Kind Regards,

Ashley

2

Technical Support / Re: Flight missing from Vector.

« on: November 18, 2022, 04:49:21 pm »

I'll have a look at our Database.

What's the ICAO I should look for?

Thanks,

Ashley

3

Technical Support / Re: Bug in Vector when using MacOS Safari browser.

« on: November 02, 2022, 10:42:50 am »

Hi Graham,

I'm not sure why it's causing your VECTOR to fail. It's working fine on my end.

Can you try opening it up in a Private Browser with Cache disabled?

Thanks,

Ashley

4

Technical Support / Re: Bug in Vector when using MacOS Safari browser.

« on: October 30, 2022, 11:23:57 am »

Hi Graham,

I'm using VECTOR on MacOS Ventura with Safari version 16.1, it's working fine for me.

Does the demo aircraft 403BAE render for you at page load?

If so, can you PM me your ICAO so I can try and get it to fail?

Thanks,

Ashley

5

Technical Support / Re: Dipole Antenna Fell off - options forward?

« on: June 23, 2022, 02:07:05 pm »

Hi Alex,

Yes it defaults to the 2 metre pair of antennas until another option is selected.

I've modified the page to make the default option clearer.

Thanks,

Ashley

6

Technical Support / Re: Dipole Antenna Fell off - options forward?

« on: June 23, 2022, 10:09:03 am »

Hi Alex,

I've spent some time this morning improving the antenna selection on our shop.
https://www.pilotaware.com/product/remote-internal-antenna

You're now able to buy 1M internal antennas in either 1090MHz or 869.5MHz.

I will also try and source an MCX to SMA adapter for the 1090MHz antenna for you.

Thanks,

Ashley

7

Technical Support / Re: RALINK 5370

« on: June 04, 2022, 09:01:17 am »

Hi Dave,

The Wi-Fi modules are now available to purchased on the store.
Please be quick, they are selling fast.

https://www.pilotaware.com/product/igrid-wifi-connectivity-module

8

Technical Support / Re: Installing 20190621 - SDFormat and Software upgrade

« on: April 13, 2022, 12:52:52 pm »

Hi Kerry,

No problem, simply re-enter the new licence key in the PilotAware configuration settings, and the device will re-activate.

I've written up a new troubleshooting guide to help with licencing queries.
https://www.pilotaware.com/knowledgebase/licence-key-troubleshooting

Best Regards,

Ashley

9

Technical Support / Re: 20220101 not avail for download?

« on: January 03, 2022, 07:51:53 pm »

Hi Tim,

A change in Apple iOS/iPadOS 15 platform means that it's preventing the app from downloading the latest version.
An update fixing this issue has been sent to Apple for approval, and will hopefully be available shortly.

In the meantime, please delete the app from your iOS device, and install it again as a fresh copy.

This will make 20220101 available for download.

Cheers,

Ashley

10

General Discussion / Re: Licence Renewal

« on: June 15, 2021, 12:18:40 pm »

Hi Peter.

It's most definitely a 0 (Zero), not an O (Oh).

Also, if the PilotAware is already running a valid license, the PilotAware must be rebooted (Turned off an on again) for a new license to be accepted and the new expiry date to be shown.

Best,

Ashley

11

Technical Support / Re: 1090 Red Flag - Brand New Rosetta

« on: May 17, 2021, 11:11:30 am »

Hi Peastlake,

Please can you PM me your order number?

I will soak test and send you a replacement SDR.

Kind Regards,

Ashely

12

Technical Support / Re: 1090 Red Flag - Brand New Rosetta

« on: May 12, 2021, 08:28:29 pm »

Hi Peastlake,

The home page is saying that the 1090 SD is "Connected", that tells us that the radio module is communicating with the PilotAware.

Just a thought, are there many transmitting aircraft around you for the receiver to pick up and register?

Also, the external antenna is a monopole, and requires a ground-plane.

The status colours on the home page are explained here.
https://www.pilotaware.com/knowledgebase/home-page

RED "Indicates that no packets have yet been received."

If it still doesn't work considering all of the above, please email support.

I hope this helps.

Ashley

13

Technical Support / Re: Licence for 2nd hand classic PAW

« on: May 09, 2021, 08:52:39 pm »

Hi John,

Please can you PM me your details and the Serial number (MAC address) of the PilotAware, and I will make the change for you.

For reference, we have an online form on the knowledge-base which allows you to request license transfers online.

https://www.pilotaware.com/knowledgebase/changing-the-licence-holder

Kind Regards,

Ashley

14

General Discussion / Re: Firmware Updater Download

« on: September 26, 2020, 08:25:45 am »

https://apps.apple.com/gb/app/pilotaware-firmware-updater/id1505146719

15

General Discussion / Re: Expired Certificate

« on: June 27, 2020, 01:37:59 pm »

Hello Brooklands,

Thank you for the memo, I’m in the process of assigning the site a new certificate.

Thanks again,

Ashley