Messages

1

Technical Support / Re: Installing 20190621 - SDFormat and Software upgrade

« on: March 28, 2020, 09:41:32 am »

Hi Lee/Peter,
Just managed to get into the device. Maybe I hadn’t waited long enough.
Many thanks for the support

2

Technical Support / Re: Installing 20190621 - SDFormat and Software upgrade

« on: March 27, 2020, 05:17:05 pm »

Hi Lee,
When I try to connect to 192.168.1.1 it just hangs and I see nothing
Thanks

3

Technical Support / Re: Installing 20190621 - SDFormat and Software upgrade

« on: March 27, 2020, 01:45:15 pm »

Hi Lee,
It is a classic. How would I find out about the hotspot. What am I looking for
Thanks

4

Technical Support / Re: Installing 20190621 - SDFormat and Software upgrade

« on: March 27, 2020, 10:05:46 am »

Hi, just plugged in the new sd card. I see a red and green flashing light but cannot connect with 192.168.1.1. Any ideas please.
P.S I am a complete numpty so be gentle with me

5

Technical Support / Re: PAW hanging during upgrade

« on: September 28, 2017, 11:18:41 am »

Hi,
The USB upgrade obviously wouldn't work as my software was too old. The automatic upgrade was as per the document but I couldn't check it was set to dynamic, I just took a gamble. Powered down the PA removed all the dongles and connected by rj45 to the router. powered the unit on and waited 30 minutes. reconnected the dongles and when reconnecting to the PA found the install button highlighted. Clicked on this then after 3-4 minutes reconnected again and could see the latest version was operational

6

Technical Support / Re: PAW hanging during upgrade

« on: September 28, 2017, 09:50:55 am »

Finally managed to upgrade by the manual update procedure. The software level I was on was 20160708 which didn't have a network tab to check I was set to dynamic but it worked nonetheless
Now I'm on the latest level a network tab has appeared
Many thanks

7

Technical Support / Re: PAW hanging during upgrade

« on: September 26, 2017, 08:31:17 am »

Hi All,
Thanks for the replies.
The file is the only one on the stick, it is formatted to fat 32 and the filename is correct. I'm seeing a file of 10,793kb but it still hangs 'checking for updates'

8

Technical Support / PAW hanging during upgrade

« on: September 25, 2017, 08:36:56 am »

Hi,
I tired to upgrade the software and after connecting the USB stick and clicking update the unit just hangs with a message 'checking for updates'. This went on for well over 10 minutes certainly not the 30 seconds that the process indicates. I then tried taking the unit home and going through the automatic update procedure . The also fails as I now cannot communicate with the unit on 192.168.1.1 I see only the green light flickering at this stage and not alternating red/green. BTW I am a technophobe so please keep replies simple