PilotAware

British Forum => Technical Support => Topic started by: Flyingdogguitar on December 27, 2019, 11:08:17 am

Title: Unable to register and retrieve my first year serial key?
Post by: Flyingdogguitar on December 27, 2019, 11:08:17 am

Hi folks,
            Unpacked my Rosetta on Christmas morning, but was unable to log on to the system to retrieve my serial key. Entered the WiFi serial number along with my name and email. But keep getting an error message saying ‘ email address and MAC address not recognise

Title: Re: Unable to register and retrieve my first year serial key?
Post by: A_Vinning33 on December 28, 2019, 10:44:49 am

Hello,

Yesterday afternoon during the phone call, I changed the licencing email and name over and emailed the licence key over to you. Currently, when a PilotAware unit is dispatched it's entered into the licencing software along with the name and email address of the buyer. When requested, we can change the name and email address in the licencing software to the new user.

Kind Regards,

Ashley