PilotAware

British Forum => Technical Support => Topic started by: jbone on May 09, 2021, 08:28:53 pm

Title: Licence for 2nd hand classic PAW
Post by: jbone on May 09, 2021, 08:28:53 pm

Hi,  I just bought a second classic PAW unit to go in my Cub.   The licence has expired and when I go pilotaware.lode.co.uk/renew.php to renew it and I enter the MAC number, the old owner's names and email address comes up and these are cannot be changed.  How do I buy a licence so that it is emailed to me please?   

Thanks, John

Title: Re: Licence for 2nd hand classic PAW
Post by: A_Vinning33 on May 09, 2021, 08:52:39 pm

Hi John,

Please can you PM me your details and the Serial number (MAC address) of the PilotAware, and I will make the change for you.

For reference, we have an online form on the knowledge-base which allows you to request license transfers online.

https://www.pilotaware.com/knowledgebase/changing-the-licence-holder

Kind Regards,

Ashley

Title: Re: Licence for 2nd hand classic PAW
Post by: jbone on May 10, 2021, 01:37:58 pm

Ashley,  All sorted now.  Thanks!   John