Messages

1

Technical Support / Re: Licence Key Problem

« on: June 23, 2020, 06:09:45 pm »

Hi Lee,

Just to confirm there weren't any problems updating the Licence key with an iPad.

2

Technical Support / Re: Licence Key Problem

« on: June 17, 2020, 12:38:04 pm »

Remember to hit save

We have a much neater solution to be released to help with this very soon
Will only be on iOS initially (Sorry Alan  )

We have just renewed the licence for our unit. My colleague tried to update the licence key this morning with an android tablet. He is not a techie person and found the instructions very difficult to follow. I talked him through the process over the phone, step by step. Unfortunately he was unsuccessful and kept getting https error when trying to save.
Is this issue just with android devices?
When will the new update process be released?
I would very much welcome a simpler solution for the update process.
I plan to attempt to update the licence keys latter this week with an iPad.

3

Technical Support / GPS Signal Lost 0 found

« on: July 09, 2019, 05:33:31 pm »

I installed the latest update 20190621, re-input the configuration settings, Hex-id. licence key etc. all working fine in my study.
Tried it in the plane today on the ground. I have 3 reds
P3I RX=0 TX=0 CRC=0
Barometer Configuring manual QNH=1013 QNE=107ft
GPS Unavailable

I tried repositioning the unit, even put it outside, thinking that it was not receiving GPS signals.

OK problem sorted. the GPS dongle was lose, so I pushed it. Now 4 greens