PilotAware

British Forum => Technical Support => Topic started by: Richard on June 05, 2016, 11:36:54 am

Title: SOLVED! - Licence key
Post by: Richard on June 05, 2016, 11:36:54 am: I'm at the airfield ready to go and my demo licence has expired!! And there is no way of buying a licence on the website for my PAW !!
Title: SOLVED! - Re: Licence key
Post by: Admin on June 05, 2016, 11:46:51 am: Hi richard send me a pm with your hostid/mac

Thx
Lee
Title: Re: Licence key
Post by: Admin on June 05, 2016, 11:55:57 am: Hi Richard,

Just looked in the DB, and looks like you generated a key with your shield ?

anyway this should get you going if the MAC is B827EB9FD557

5D9F-0EB9-3479-96E0

Thx
Lee
Title: Re: Licence key
Post by: Richard on June 05, 2016, 12:36:01 pm: Lee wrong Mac. I have sent you pm
Title: Re: Licence key
Post by: EricC on June 05, 2016, 05:05:38 pm: I have just downloaded the latest update and I have a licence problem.
The tab screen shows B827EB6CA384
My licence is 5D9F FDCF E077 0AB0

Duncan Bennett downloaded the sd card I have been using to date.

Sorry for causing you extra work Regards Eric Cooke
Title: Re: Licence key
Post by: EricC on June 05, 2016, 05:17:09 pm: My mac is B827EB6CA384
as shown on screen shot.....can I change that?
Title: Re: Licence key
Post by: Admin on June 05, 2016, 05:44:58 pm: Hi Eric

Have you entered the license on the configure page ?

Thx
Lee
Title: Re: Licence key
Post by: EricC on June 05, 2016, 05:50:18 pm: Yes not accepted .
Title: Re: Licence key
Post by: Admin on June 05, 2016, 05:53:46 pm: Just to confirm, the only valid characters are 0-9 A-F
No letter O, and careful with B and 8

The software key for B827EB6CA383 is :
5D9F-FDCF-E077-0AB0

Thx
Lee
Title: Re: Licence key
Post by: EricC on June 05, 2016, 06:01:47 pm: Thanks will try again....
Title: Re: Licence key
Post by: EricC on June 05, 2016, 06:11:12 pm: Sorry not accepted. Been careful with 0 and B
Title: Re: Licence key
Post by: EricC on June 05, 2016, 06:22:13 pm: Screen shot if this helps.
Title: Re: Licence key
Post by: Richard on June 05, 2016, 07:09:11 pm: Quote from: Admin on June 05, 2016, 11:46:51 am
Hi richard send me a pm with your hostid/mac

Thx
Lee

Lee I have sent you a PM To save us confusing anyone ells !!!!
Title: Re: Licence key
Post by: Admin on June 05, 2016, 07:12:08 pm: Hi all

Ok makes sense now, you gave the wrong mac address in the license request
The last character should have been a 4 ?

The software key for B827EB6CA383 is :
5D9F-FDCF-E077-0AB0
Title: Re: Licence key
Post by: EricC on June 05, 2016, 07:27:14 pm: My mac address is B827EB6CA384
Title: Re: Licence key
Post by: Admin on June 06, 2016, 08:47:21 am: Hi Eric, Richard,

I think we are probably now OK on this issue ?
I am presuming the 3 Bridges ordered by Richard, one was for Eric ?
If so the 3 redeem codes should sort this issue out

Thx
Lee
Title: Re: SOLVED! - Licence key
Post by: Richard on June 06, 2016, 11:59:01 am: Thank you lee. Yes all sorted now, I will enter the new key next I get to the airfield.. Sorry for any confusion. :o
Title: Re: SOLVED! - Licence key
Post by: EricC on June 08, 2016, 08:59:19 am: Still not sorted out.
Title: Re: SOLVED! - Licence key
Post by: Admin on June 08, 2016, 09:59:33 am: Quote from: EricC on June 08, 2016, 08:59:19 am
Still not sorted out.

Hi Eric,
Database updated changing incorrect MAC address from
B827EB6CA383 to B827EB6CA384
Email sent.
Please update when you have tried this out.
Thx
Lee
Title: Re: SOLVED! - Licence key
Post by: EricC on June 08, 2016, 11:10:51 am: Hi Lee. Thanks very much for the new licence. Sorry for all the extra work I
have caused.
Will update by direct connection to router and fire up base station.

Thanks to all the team for a great product

Regards EricC
Title: Re: SOLVED! - Licence key
Post by: EricC on June 08, 2016, 02:49:45 pm: New Key working fine.

Many thanks to all at PAW for all the effort you have invested
in a excellent product.

Base station now up and running, will post screen shots of received
info.

Regards EricC