John,
Sorry to hear you are having problems getting your unit started up. Initial startup issues are generally due to ineffective or inadequate power supply - the bit outwith PilotAware’s control - often in the early days due to a faulty or inadequately rated power supply
or cable - or failure to run the unit where the GPS dongle can see sufficient satellites to get a solid position fix (e.g. indoors). Although problems do occur with the WiFi connection, it is
very unusual to see these at initial boot, which is why Lee will have asked the ‘apparently obvious’ question just to make sure - you would be surprised at how ‘obvious’ many of the answers to faults prove to be!
The single ‘solid red’ LED on the end of the unit is for the power supply and would suggest that this is ‘OK’ - solid red means a constant supply. An intermittent fast-flashing green next to this is the ‘drive activity’ LED which indicates that the unit is reading from the ‘disc’. This normally stops flashing after boot up is complete. After boot-up, the ‘Bridge’ board should show 4 ‘greens’ flashing in a regular sequence, so the fact that you are reporting a mix of flashing greens and red(s) would indicate that something isn’t getting a lock. Unfortunately, the easiest way to determine ‘what’ is from the Home Screen - which you can only see by logging on via the WiFi Hotspot.
You say you have a screenshot of the initial boot available. It would be useful if you could post this as it may help eliminate or identify alternative causes, such as possible software corruption, though swapping to another WiFi dongle as suggested by Paul and Ian is probably the quickest and simplest ‘test/fix’ if Dave can get a replacement WiFi dongle out to you through the Christmas rush.
One way or other it will be sorted, please bear with us.
Regards
Peter
